Privacy Policy
Last updated: 1 July 2026
PROBUILD is a trading name of PB Build Limited. We respect your privacy and are committed to protecting your personal information. This policy explains what we collect through this website, why we use it and the rights available to you.
Information we collect
When you contact us or request a quote, we may collect your name, postcode, email address, telephone number, project type, project stage and any information included in your message. If you become a customer, we may also collect information needed to discuss, quote for and deliver your project.
Our website and service providers may also receive technical information such as your IP address, browser type, device information, pages visited and approximate location.
How we use your information
We use personal information to respond to enquiries, prepare quotations, discuss and manage projects, maintain business records, protect the website and understand how visitors use it. We do not sell your personal information.
We process enquiry information because it is necessary to take steps at your request before entering into a contract and because we have a legitimate interest in responding to potential customers and operating our business. We may also process information to perform a contract or comply with a legal obligation.
Who we share information with
We may share information where necessary with trusted hosting, email, IT and professional service providers, project professionals and contractors, or public authorities where required by law. These parties may only use the information for the relevant service or legal purpose.
The website uses services supplied by Google and Adobe, including Google Analytics, Google Maps and Adobe Fonts. Those providers may receive technical information when their services load and may process information outside the UK under appropriate safeguards.
Cookies and analytics
The website may use essential cookies for security and form functionality. Google Analytics may also use cookies or similar technologies to provide aggregated information about website usage. You can restrict or delete cookies through your browser settings, although some website features may not work as intended.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. The period depends on whether an enquiry becomes a project and whether information must be retained for contractual, insurance, tax or legal reasons. Information that is no longer required is deleted or securely disposed of.
Security
We use reasonable technical and organisational measures to protect personal information. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your rights
Depending on the circumstances, you may have the right to request access to your personal information, ask us to correct or delete it, restrict its use, object to processing, or request a portable copy. You may also withdraw consent where consent is the basis for processing.
To exercise your rights, email info@probuilduk.co.uk. We may need to confirm your identity before dealing with a request.
Contact and complaints
PB Build Limited is the controller responsible for your personal information. You can contact us at info@probuilduk.co.uk, call 07967 205 642, or write to 70 Woodbank Drive, Wollaton, Nottingham, NG8 2QU.
If you are unhappy with how we use your information, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. The latest version will always be published on this page.